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Incidents

History of service interruptions.

Security advisories are published on the Security page. For real-time status, see status.dexerofd.com.

April 2025

Temporary availability issues with the eCommerce and Dexero FD services

Incident details

Incident start: April 23, 2025, at 4:43 a.m.

Affected services:

  • FD03, two client instances, eCommerce

Impact on clients:

  • Some service instances are temporarily unavailable

Incident details:

Start time: April 23, 2025, at 4:43 a.m.

End time: April 23, 2025, at 8:37 a.m.

Root cause: A service interruption occurred because of an unexpected infrastructure failure.

Message to our clients

We sincerely apologize for the inconvenience and thank you for your patience during this disruption.

Our team is doing everything it can to restore service as quickly as possible.

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